Comfort in the Workplace

Comfort in the Workplace header image 1

Customer Correct

January 27th, 2019

Sometimes it is better to give a customer what they want instead of giving them "just" what they need.  See how I learned this lesson in my life, how a disconnect between the two can lead to poor team perception and how the Customer Correct tool can help ensure you do not have a disconnect between the two.  Check out my Instagram or Twitter to chat about this episode.